WHAT MAKES US SPECIAL

In a boutique studio like ours, things work a little differently than they do at larger, franchise-style studios—and that’s by design.

With just five reformers, every spot matters. Every class is intentionally small so you receive personalized attention, thoughtful programming, and a more connected experience. You’re never just a number here—you’re a valued part of this community.

Because of that, each reservation carries real weight. A late cancel or no-show doesn’t just leave an empty machine—it takes away an opportunity for another client to move, and directly impacts the flow and sustainability of the studio.

We do our best to keep pricing accessible while maintaining the quality and care you expect. In return, we ask for your commitment to the schedule you book and respect for our cancellation, no-show, & freeze policies.

When you show up, you’re not just taking a class—you’re supporting a small business, strengthening a community, and helping us continue to offer the experience you love.

GENERAL POLICIES

• All sales are final
• All memberships & packages are non-refundable, but they are transferable
• Reserve and Cancel your classes using the Momence online scheduling system
  • No guarantee of class availability without reservation
  • It is advisable to reserve your classes in advance
• The Momence scheduling App is very user friendly and makes it easy to manage your account
  • Apple App
  • Android App

IN THE STUDIO

• Grip socks are required for all classes
  • A variety of styles are available for purchase in the studio
• Always exercise kindness, courtesy, and respect for others and the studio as a whole

Auto-Pay Monthly Memberships

• Members receive a set number of classes to schedule however they choose
  • Example – an 8 pack membership supports a twice/week practice, but the 8 classes can be scheduled according to preference and availability
• Automatic renewal each month to the card kept on file
• The Perks
  • Never an enrollment fee
  • Offers the best prices/class
  • Auto-pay members can schedule up to 45 days in advance
  • Auto-pay members receive a 10% discount on studio merchandise (excluding grip socks)
  • Unused classes will roll over for a 30 day extension before expiring
  • Auto-pay members receive add-on classes for 1/2 price

Punchcards

• Valid for 12 months from purchase date
• The Perks
  • Great option for those who need more long-term flexibility
  • Punchcard members can schedule up to 2 weeks in advance

The Waitlist works!

• If a spot opens up in class, everyone on the waitlist receives a text message at the same time
• Fastest fingers first – the FIRST person to accept the spot is booked into it
• You are never automatically booked into a class from the waitlist
• You have to option to say “no” as a way of removing yourself from the waitlist

Class Cancellation Policies

• Cancel your class in the online scheduling system at least 4 hours in advance of the class to avoid penalty.
• Late Cancel (i.e. cancelling less than 4 hours in advance) – one class credit will be deducted from your package.  Further Late Cancellations will also result in a $10 penalty being charged to your account.

No-Show Policy

• No Show (i.e. failing to show up for a reserved class and failing to cancel online) – one class credit will be deducted and your account will be charged a $25 fee.

Membership Freeze Policies

• Memberships may be frozen once per year for up to 30 days as a courtesy
• Memberships automatically reactivate at the end of that 30 day period
  • Requests must be submitted 2 weeks prior to your auto-pay renewal date
  • Extenuating circumstances will be dealt with on a case by case basis
  • Email your request to Tonya@breathandbodywellness.com
• During the freeze:
  • Access to classes will be temporarily paused
  • Any class credits in your account will be saved for future use
  • Any future classes already scheduled will be cancelled automatically
  • Your account will not be charged any additional fees
• After the freeze:
  •  Any time and class credits remaining when the freeze was put in effect will be reactivated
    • Ex: If you have 8 days and 2 credits remaining before your next renewal date when you request the freeze, you will still have 8 days and 2 credits remaining when your account is unfrozen.  The new renewal date for your auto-pay will be adjusted accordingly.

Renewal Date Extension

• A membership’s renewal date may be extended once per year for up to 30 days as a courtesy
  • Ex: You can request to move your auto-pay renewal date further out to allow you to use up collected class credits
• Requests must be submitted 2 weeks prior to your auto-pay renewal date
  • Email your request to Tonya@breathandbodywellness.com
• Access to classes remains the same, but new class credits will not be added until the next payment is processed on the new renewal date